bajvip's Privacy Policy

1. What Information Is Collected

bajvip may collect the following types of information:

1.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID or passport details (for identity verification when required)
• Address and mobile number

1.2 Contact Information

• Email address
• Mobile number registered to the account

1.3 Financial Information

• bKash, Nagad, or Rocket account numbers (for transaction processing only)
• Deposit and withdrawal history

1.4 Technical Information

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Login times, page visit history, and activity logs

2. Purpose of Data Collection

bajvip uses your information for the following lawful purposes:

• To create and manage accounts and ensure service delivery
• Identity verification and age confirmation (only users aged 21 and above are permitted)
• To process deposit and withdrawal transactions via bKash, Nagad, and Rocket
• To prevent fraud, money laundering, and suspicious activity
• To ensure site security and technical functionality
• To provide customer support and resolve complaints
• To operate responsible gaming tools and identify issues
• To send relevant promotional offers and newsletters (with your consent)
• To comply with applicable laws and regulations

3. Data Retention and Security

3.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed or deactivated, information may be retained for as long as necessary to meet legal obligations and resolve disputes.

3.2 Security Measures

bajvip uses industry-standard technology to keep your information secure:

• Data transmission secured with 256-bit SSL/TLS encryption
• Encryption and firewall protection for stored data
• Regular security audits and vulnerability reviews
• Staff access to data restricted on a need-to-know basis
• Automated alerts for suspicious login and access attempts

4. Sharing Information with Third Parties

bajvip never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following cases:

4.1 Service Providers

Information necessary for service delivery may be shared with payment gateways (bKash, Nagad, Rocket), game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI), and cloud hosting and technology partners. These partners are bound by contract and obligated to protect data confidentiality.

4.2 Legal Obligations

Information may be provided based on court orders, regulatory authority requests, or lawful demands from law enforcement agencies.

4.3 Fraud Prevention

Information may be shared with relevant authorities for anti-money laundering (AML) and counter-terrorist financing purposes.

5. Cookie Policy

bajvip.cam uses cookies to improve your experience on the website. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for core site functionality — login sessions, security, and form functionality.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics Cookies: Anonymous data collection to monitor and improve site usage.

5.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may prevent some site features from working properly.

6. Your Rights

bajvip respects your privacy rights. Your rights are described below:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or incomplete information be updated or corrected.
• Right to Erasure: You may request that your information be deleted in certain circumstances, however some information may be retained due to legal obligations.
• Right to Object to Processing: You may object to the use of your information for specific purposes (such as marketing).
• Right to Portability: You may request your information in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw consent at any time for any information processed on the basis of consent.

To exercise these rights, contact us at: [email protected]

7. International Data Transfers

bajvip may use global infrastructure to provide services, which means your information may be processed on servers in various countries. For countries to which your information is transferred, we ensure contractual safeguards for data protection. Our privacy policy standards apply in all cases.

8. Privacy of Children and Minors

bajvip's services are for users aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that a person has created an account while under the age of 21, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please contact us.

9. Responsible Gaming and Data Use

Information about your gaming activity may be analyzed as part of responsible gaming initiatives. The goal is to identify problematic gaming behavior and provide support where needed. This analysis is conducted in your interest and in complete confidence.

For more information on responsible gaming, visit our Responsible Gaming page.

10. Policy Changes

bajvip reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the site. Continued use of the site after changes have been made means you are considered to have agreed to the updated policy.

The latest version of this policy will always be available at bajvip.cam/privacy-policy.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• 24/7 Live Chat — Get direct support in Bengali
• Email: [email protected]

We take all complaints seriously and aim to respond as soon as possible.